Please read before using this site.
By accessing and using our website, you confirm your acceptance of these terms.
ONLINE STORE HOLDER
The company TEXTURA WINES, LDA. headquartered in Lugar de Moinhos da Serra, Nº1 6290-411, S.Paio – Gouveia, Portugal, NIF nº PT 514 8377 80, is the legitimate owner of this website and whose domain can be found at https: //www.loja.texturewines.pt/
CUSTOMER SERVICES
For additional information or to clarify any doubts, you can contact TEXTURA WINES, LDA. via e-mail adega@texturawines.pt or, if you prefer, by phone +351 238 011 259.
OBJECT AND SCOPE OF APPLICATION
These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the online store of TEXTURA WINES, LDA., Between the final consumer as a buyer and TEXTURA WINES, LDA. as a seller, and apply to all visitors to the www.loja.texturawines.pt website, as well as to any commercial transaction carried out through this online store.
Navigation on the site, as well as the purchase of any product at www.loja.texturawines.pt, implies acceptance of the present general conditions of use and contracting.
An end consumer or user or a buyer is considered to be any person who acts / buys with a purely personal purpose, outside of his business or profession, therefore, without any desire to resell the items he buys at the online store www.loja.texturawines.pt.
TEXTURA WINES, LDA., Reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, any changes will always be published on the website www.loja.texturawines.pt.
TEXTURA WINES, LDA. reserves the right not to process any order received from users who are not Final Consumers or those who do not comply with the general conditions of sale.
The final consumer must supply TEXTURA WINES, LDA. as a seller, an e-mail or postal address, or the data relating to another form of contact, which are correct and complete and you accept that TEXTURA WINES, LDA., may contact you using these data, if deem it appropriate.
ONLINE STORE CONTENT INFORMATION
The website www.loja.texturawines.pt is intended for private use only so that the reproduction, transfer, distribution or storage of the contents of the online store, without prior written authorization, is prohibited for any purpose other than strictly personal use.
It is strictly forbidden to introduce links to our website for commercial purposes or without prior authorization from TEXTURA WINES, LDA. as well as the use of the domain www.loja.texturawines.pt abusive purposes will be susceptible of recourse to the competent legal means on the part of TEXTURA WINES, LDA.
In the event of finding links that allow you to access www.loja.texturawines.pt on other sites or references to the online store, we inform you that we have no responsibility for the links or pages, nor for the contents registered therein.
We are strongly committed to ensure that the information presented at www.loja.texturawines.pt is free of typographical errors and will correct them as soon as possible, whenever they occur.
COMERCIAL POLITICS
In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
The photographs presented on the website are merely illustrative. Therefore, we recommend that you take a long time to consult the product details for better information about the respective characteristics of the items you wish to purchase.
Product prices and specifications are subject to change without notice. Despite the extreme attention of TEXTURA WINES, LDA. to keep all information up to date, some products may contain an incorrect price, so we will check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Final Consumer by email and await his decision to accept the new proposal or cancel the order.
The validation of the purchase order or order assumes that the Buyer is aware of and accepts the General Terms and Conditions of Sale of the website www.loja.texturawines.pt.
All data registered by TEXTURA WINES, LDA. constitute proof of the set of transactions carried out between the Seller and the final Consumer, being the responsibility of TEXTURA WINES, LDA. archive the electronic document in which the contract is formalized, being obliged to keep it accessible.
OBLIGATIONS OF CUSTOMERS AND USERS
Any visitor to the www.loja.texturawines.pt website undertakes to comply with and respect these general conditions, namely observing the following obligations:
– It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order through the website; – Save, and do not disclose, your password to enter the site in order to prevent third parties from accessing your account and personal data; – Do not use false identities; – Grant your personal data and correct addresses to TEXTURA WINES, LDA. can process orders properly;
Any visitor to the www.loja.texturawines.pt website undertakes to comply with and respect these general conditions, namely observing the following obligations:
– It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order through the website; – Save, and do not disclose, your password to enter the site in order to prevent third parties from accessing your account and personal data; – Do not use false identities; – Grant your personal data and correct addresses to TEXTURA WINES, LDA. can process orders properly;
ONLINE ORDERING
To place an order on www.loja.texturawines.pt it is necessary that the User has a valid and frequently used e-mail account and who registers as a TEXTURA WINES, LDA customer, filling in the form available online. Once registered, just insert in the virtual shopping basket all products that the Final Consumer intends to purchase, following all the steps of the purchase so that it is successfully completed.
Placing an order is very easy: – Browse the pages of the online store and find the product (s) you want to purchase. – Add your favorite products to the Shopping Cart using the Add to Cart button. – When you understand that you have already chosen all the pieces you want to purchase, finalize the purchase by clicking on Finalize. – Then fill in your personal details in a very simple form (pay close attention to filling in the address). – Then, select the payment method. – Review your order. – Proceed to payment, confirming the order. – Finally, you will receive an order confirmation via email. – When selecting the Exit button, at the end of the purchase process, your order is confirmed and you only have to wait for the days scheduled for the postage of the products.
PRODUCT AVAILABILITY AND CONFIRMATION ORDER CANCELLATION
TEXTURA WINES, LDA. it only processes an order placed by a customer after confirmation of the respective payment, so it cannot guarantee the availability of the items until the beginning of said processing.
In the order confirmation, you will find the estimated date for shipping the products, after payment confirmation. Naturally, the estimated time for dispatch may vary depending on the carrier and the destination of your order.
TEXTURA WINES, LDA. it only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
The satisfaction of all orders placed on the website is subject to product availability. We try to ensure that all items offered for sale on the website are in stock. However, we reserve the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In case of product unavailability and / or out of stock, TEXTURA WINES, LDA. it will immediately inform the Consumer (a) Final of partial or total cancellation of his order, and the buyer is entitled to a refund of the respective amount paid
The final consumer is the only one responsible for the veracity of the personal data communicated and undertakes to insert and immediately inform any change through his registration account at www.loja.texturawines. pt.
TEXTURA WINES, LDA. disclaims any responsibility for any delay or impossibility of processing the order resulting from error or insufficiency of the data communicated by the Final Consumer, namely at the time of delivery.
ORDER CONFIRMATION OR CANCELLATION
TEXTURA WINES, LDA. you may not be able to validate an order that does not have a sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the products ordered are no longer available. In any of the referred cases, TEXTURA WINES, LDA. will inform the Final Consumer via e-mail that the sales contract has not been concluded and that TEXTURA WINES, LDA. did not proceed with the sale, specifying the reasons for this.
If the products ordered at www.loja.texturawines.pt are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when the store receives your order, the Seller will immediately inform the (a ) User (a) about their unavailability, never exceeding the period of 30 days after receiving the order.
If an order has been placed, and respective payment, for products that, in the meantime, were unavailable, we will refund the money paid for the unavailable items.
TEXTURA WINES, LDA. reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by the store, namely in the following situations:
– The information on the invoice is not correct or verifiable; – The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud; – When the transfer of payment for the order was not received within a period of 2 working days following the acceptance of your order; – When it is not possible to deliver the order to the address provided by the User; – If you consider that the Buyer did not have the capacity to perform that act. – If it appears that there was an error in the presentation of the price of the product (s); – If the order is assumed to come from a dealer.
PAYMENT CONDITIONS AND SECURITY GUARANTEES
The available payment methods will be displayed on our website. We do not accept any payment method other than those mentioned.
You can pay for your products using the means of Bank Transfer and Payment, ATM, Paypal or MB Way;
If the Final Consumer chooses to pay by Bank Transfer, we will only start processing the order after we have received the payment. Therefore, in this method of payment, we advise you to go to the ATM as soon as possible so that you receive your order as soon as possible. Once 2 calendar days have passed after placing the order, and if we have not received any payment, the order will be canceled.
The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
We urge you not to attempt to make payment by any other means not specified in our store. If you try, you cannot be held responsible for the loss of payment or any other damages that may result.
SECURITY OF THE ONLINE STORE AND ALL TRANSACTIONS
The online store of TEXTURA WINES, LDA. uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.
Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the User does not take the necessary precautions and does not assume the appropriate responsibility.
TEXTURA WINES, LDA. cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or transmissions of viruses.
PROPERTY RESERVE OF COMMERCIALIZED PRODUCTS
TEXTURA WINES, LDA. holds ownership of the company’s products until it has received full payment for all of those products.
PRICES
The prices of the products displayed on the website www.loja.texturawines.pt contain / include the Value Added Tax (VAT).
The total price specified in the final menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order
Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country where your order will be delivered. Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to shipping costs.
SHIPPING OF PRODUCTS AND DELIVERIES
Products ordered from the online store will be shipped and delivered on weekdays, Monday through Friday.
We can only guarantee a good delivery of an order if the shipping address of the products is well indicated by the User, and that address is located in a home or an office located in one of the countries mentioned in the list of countries available in the menu Deliveries to.
A delivery is considered effected or a product is considered delivered with the signature of the delivery receipt at the agreed address.
COST OF SHIPPING AND DELIVERY TIMES
Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will only pay the shipping costs once. However, TEXTURA WINES, LDA. reserves the right to split delivery of the order, for example, if part of the order is delayed or unavailable. In case we proceed with the division of the order, the customer will be notified, by email, of our intention. For this purpose, the email address provided by the customer at the time of purchase will be used.
In mainland Portugal, deliveries will be free for purchases equal to or greater than 60Eur. For purchases below this amount, shipping charges will be charged, according to the type and weight of the order. For deliveries to other locations contact us.
Orders sent to countries outside the European Union or with customs and tax policies different from most European Union countries, may be subject to taxes, customs duties and fees charged in the country of destination (Import Fees). The recipient of an international transfer may be subject to Import Fees, at the time the transfer arrives in your country. The recipient may incur additional customs clearance charges. TEXTURA WINES, LDA. it does not control these charges nor is it able to make an estimate. Customs policies vary widely from country to country, so the customer should contact the local customs office for more information. When customs clearance procedures are necessary, there may be a delay in relation to the estimated shipping time.
At the time of delivery, the Buyer must inspect the packaging and the products shipped in order to ascertain any damage. If the customer finds that the products are damaged, he must not accept the delivery of the order, which must be returned immediately through the Return mechanism. TEXTURA WINES, LDA. proceed with the reimbursement of the amounts paid for the order and transport as soon as, at its headquarters, it receives and completes the return process.
The order is considered accepted if, after receiving the order, the Buyer does not return the order within the next 15 days.
ORDER DELIVERY TIMES
After your order is registered, the respective payment is confirmed and all parts of your order are available, TEXTURA WINES, LDA. undertakes to proceed with the shipment observing the following delivery deadlines:
– In mainland Portugal, within a maximum period of 2 working days.
TEXTURA WINES, LDA. will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that has as a result of a force majeure event, that is, an event, act or omission, beyond its reasonable control.
ORDER CANCELLATION
Before shipping, the Buyer may cancel the order of products. If the User places an order and wishes to cancel it, he / she must, at first, check the status of the order through the Account menu, located in the upper left corner of the main page of the website www.loja.texturawines.pt, by clicking on Orders and, if the order status mentions Registered, then there is a possibility that it will still be canceled. For this, the User must contact our Customer Service and request the cancellation of their order.
If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer.
If the cancellation request is not possible because the order has already been shipped, the products will be sent to the Buyer who, if he / she maintains his intention to cancel the order, must refuse to receive them by clicking on the online store the return mechanisms.
Upon confirmation of the return and receipt of the order at TEXTURA WINES, LDA., The respective chargeback will be processed.
INTELLECTUAL AND INDUSTRIAL PROPERTY
All texts, comments, works, illustrations, works and images reproduced or represented on the website www.loja.texturawines.pt are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world.
Accordingly and under the terms of the Intellectual Property Code, the use of information for private purposes is authorized only, subject to contrary provisions including more restrictive provisions contained in that code.
Any reproduction or total or partial representation of the website www.loja.texturawines.pt, in whole or in part, of the elements included in it is strictly prohibited.
The corporate names, brands and distinctive signs reproduced on the website www.loja.texturawines.pt are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.
If the User intends to use information or materials from the site, he / she needs to obtain a prior written authorization and granted by the Company TEXTURA WINES, LDA.
CONFLICT RESOLUTION
In the event of a dispute, the consumer may resort to one of the Alternative Consumer Dispute Resolution Entities (ADR) authorized to promote the resolution of consumer disputes in Portugal through an ADR procedure.
The list of Alternative Dispute Resolution Entities (RAL) prepared and disseminated by the Directorate-General for Consumers, and communicated to the European Commission, pursuant to the provisions of paragraphs 1 and 2 of article 17 of Law no. 144 / 2015 of September 8, is as follows:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
www.cniacc.pt
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1, 4700 – 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103, 4900 – 394 Viana do Castelo
www.ciab.pt
TRIAVE – Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019 Guimarães
www.triave.pt
CICAP – Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6, 4050-225 Porto
www.cicap.pt
CACRC – Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra
Av. Fernão Magalhães, n.º 240, 1º, 3000-172 Coimbra
www.centrodearbitragemdecoimbra.com
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º, 1100-207 Lisboa
www.centroarbitragemlisboa.pt
CIMAAL – Centro de Arbitragem de Conflitos de Consumo do Algarve
Ninho de Empresas Edifício ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro
www.consumidoronline.pt
CACCRAM -Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Rua Direita, n.º 27 – 1.º Andar – Esq. 9050-450 Funchal
www.madeira.gov.pt/cacc/
The consumer can use an online dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes related to contractual obligations resulting from sales contracts or online services.
Access the Electronic Alternative Dispute Resolution Platform here in sales or online service contracts.
RIGHT TO FREE RESOLUTION
Textura Wines, Lda is guided by the rights established in the Portuguese legal regime for distance and off-premises contracts (Decree-Law No. 24/2014, of February 14, and successive amendments).
The consumer has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason.
The period for exercising the right of free resolution expires 14 days, counting from the day following the day on which you acquire or a third party indicated by you, other than the carrier, acquires physical possession of the goods.
In order to exercise their right to free resolution, the consumer must communicate to us electronically at adega@texturawines.pt or by physical correspondence of a letter sent by post to TEXTURA WINES, LDA - Lugar de Moinhos da Serra, nº1. São Paio, Gouveia. 6290-411 – Portugal, its decision to terminate this contract by means of an unequivocal declaration. You can use the resolution form template, but it is not mandatory. DOWNLOAD FORM. For the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right to free resolution is sent before the end of the resolution period. When the free withdrawal form model or any other unequivocal declaration of withdrawal via email is presented and sent electronically, we will send you without delay, on a durable medium (for example, by email), a notice of receipt of the resolution request.
EFFECTS OF FREE RESOLUTION
Textura Wines, as described in the Terms and Conditions policy, assumes responsibility for possibly defective products, whenever the consumer reports such a problem within 14 days from the date of receipt of the products.
In other situations, returns will only be accepted if they are in perfect condition, in original packaging, accompanied by proof of purchase or invoice.
In the event of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method offered by us ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same payment method that you used in the initial transaction, unless you expressly agree otherwise; in any case, you will not incur any costs as a consequence of such reimbursement. We may withhold reimbursement until we have received the returned goods, or until you provide proof of dispatch of the goods, whichever comes first. The consumer must bear the direct costs of returning the goods.